Serving All of Ireland

After-sales

After you buy

Handover is where most dealer relationships quietly end. It is the point at which ours starts costing us something — which is exactly why it is worth writing down.

Every dealer sounds equally good until something goes wrong. The test is not the showroom, it is the phone call eight months later — and by then you have already handed over the money.

So rather than describe our after-sales service in adjectives, here is what it actually consists of.

What happens after you buy, stage by stage Four stages follow the sale. Before handover the car receives a pre-delivery inspection, its NCT status is confirmed and it is valeted. On day one the keys, documentation and warranty paperwork are handed over. During the warranty period there is a single number to call and Auto Atlantic arranges the repair. After the warranty ends, servicing, parts sourcing and advice continue to be available. After the sale Where the relationship actually starts Most of a car's life with you happens after the invoice 1 Before handover Pre-delivery inspection, NCT status confirmed, valeted 2 Day one Keys, documentation, warranty paperwork in your hand 3 The warranty period One number to call. We arrange the repair 4 After it ends Servicing, parts sourcing, advice - still ours
The stage most dealers treat as the end — handover — is the one we treat as the start.

Before you ever see the car

Nothing is handed over until it has been through a pre-delivery inspection on this side. The car has already been assessed in Japan, but a vehicle that has spent weeks at sea gets checked again here, not taken on trust.

NCT status is confirmed and the paperwork is in order before you arrive. You should not be finding out about a test date from a letter a fortnight later.

The warranty

Every car we sell comes with a warranty. What we do not do is quote one blanket figure across the whole stock list, because a three-year-old low-mileage hybrid and a ten-year-old estate are not the same risk and pretending otherwise would mean either overcharging one or under-covering the other. The cover that applies to a particular car is set out in writing before you commit, so you are never reading the terms after the money has moved.

What matters as much as the coverage is the process. You ring us. Not a claims line in another country, not a portal, not a form that generates a reference number and silence. We take it from there and tell you what happens next. If you are a distance from us, we would rather arrange something local to you than have you drive two hours with a fault.

The floor beneath the warranty. Buying from an Irish dealer engages Irish consumer law, and those statutory rights sit against us regardless of what any warranty document says. No dealer can contract out of them. A warranty is an additional service on top of that floor — never a replacement for it, whatever the small print elsewhere might imply.

Extended cover

Cover can be extended beyond the standard period. It is priced per vehicle rather than from a rate card, for the same reason the standard cover is: the honest price depends on the car, its mileage and how long you want the cover to run. It needs to be arranged before the original cover expires.

Extended cover is worth it for some buyers and not for others, and we would rather say which. It tends to earn its cost on higher-mileage cars, and on models where one significant repair would be expensive enough to hurt. On a low-mileage car with a strong service record, most people are better off keeping the money. Ask us about the specific car and we will tell you which of those it is, including when the answer is that you do not need it.

Servicing and parts

The most common worry about a Japanese import is that it will be awkward to keep on the road. In practice it is far less of an issue than people expect.

Most Japanese-market cars share their mechanical components with the European version of the same model, so filters, brakes, belts and fluids are ordinary stock items. Any competent garage can service the car; there is nothing exotic under the bonnet.

Where a part genuinely is Japanese-market only, it is sourced from Japan. That takes longer than a next-day order, but it is routine work rather than a crisis, and it is something we do continuously — see parts.

The real differences are administrative rather than mechanical: documentation in Japanese, and service intervals that occasionally differ from the European schedule. Both are solved by having someone who has seen them before.

After the warranty ends

The warranty period ends. The relationship does not have to. Servicing, parts sourcing from Japan, a straight answer on whether a quote you have been given is reasonable, a valuation when you come to sell, help finding the next car — all of that stays available whether or not you are still inside a cover period, and whether or not there is anything in it for us that week. It costs us very little and it is the entire reason people come back.

Why any of this is in writing

A car is not a transaction that concludes at the door. Most of its life with you happens afterwards, and the value of a seller is almost entirely determined by what they do in that period.

Putting the terms on a public page is a constraint on us, deliberately. It is easy to be generous in a conversation nobody recorded.

Common questions

What warranty comes with the car?

Every car comes with a warranty. The length and coverage are set by the individual vehicle rather than by one blanket figure, and the terms for a specific car are confirmed in writing before you commit.

Can the warranty be extended?

Yes, quoted per vehicle and arranged before the original cover ends. We will tell you honestly whether a particular car warrants it.

Are parts hard to get for a Japanese import?

Less than people expect. Most components are shared with the European version of the same model. Genuinely Japan-only parts are ordered from Japan — slower, but routine.

Can any garage service it?

Yes. Mechanically it is an ordinary car. The differences are paperwork and occasional service-interval variations, not engineering.

What if something goes wrong?

Irish consumer law gives you rights against us that no warranty document can remove. The warranty sits on top of that as an additional service.

Questions before you buy

Ask us anything about cover, servicing or parts for a specific car — before you commit, not after.

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